Jen Mahon
Absolutely — this version gives Denise proper credit for the ties and flag, and adds more detail without losing your voice. From all of our family, we honestly cannot thank Denise, Samantha and the whole team enough for everything they did for us and for
Jen Mahon
Absolutely — this version gives Denise proper credit for the ties and flag, and adds more detail without losing your voice.
From all of our family, we honestly cannot thank Denise, Samantha and the whole team enough for everything they did for us and for Dad.
From the very beginning, Denise was amazing. She dealt with each and every relative calling her non-stop, asking questions, changing things and trying to make sense of everything at such an emotional and difficult time. She handled all of us with so much patience, understanding and kindness, and never once made anyone feel like they were being a nuisance or asking too much.
She was thorough in every single part of the arrangements and helped us think about so many of the smaller details that we may otherwise have missed. She used her experience to guide us, but she also listened to what mattered to us as a family and made sure the funeral felt personal to Dad. She was supportive, accommodating and completely transparent about all prices and costs throughout, so there were no surprises or added stress.
One of the biggest things for us was making sure Dad looked like himself, and Denise made sure that he did. That meant more to our family than I can put into words. She understood how important that was to us and made sure he was treated with dignity, care and respect throughout.
Denise also organised the green ties for the staff to represent Dad’s Irish background, as well as the Irish flag on his coffin. Those personal touches meant so much to us and made everything feel that bit more special and more like him. Nothing felt generic or like just another funeral. It felt as though they had really listened and understood who Dad was.
On the day, Samantha, our funeral conductor, was absolutely ace. Top hats off to her. She was calm, confident, professional and so well organised from start to finish. She, the drivers and every member of staff involved genuinely got behind giving Dad the best send-off possible.
They embraced all of the details that made the day personal, including the motorbike leading the procession, the cars, Dad’s Mercedes, the Irish touches and everything else that made the journey feel like his. They did not just turn up and do a job. They became part of the day and helped make it something really special.
The drivers and all the staff were respectful, smart, professional and incredibly well organised. Everything ran so smoothly, and every decision we had to make was helped by their calm and experienced voices. They took care of everything behind the scenes, which meant that on the day we could focus on Dad, on each other and on giving him the goodbye he deserved.
The communication between the funeral directors, the celebrant and everyone involved was excellent. Everyone knew what was happening, everything flowed as it should, and there was never a point where we felt lost or unsure. That level of organisation made such a difference to us as a grieving family.
Dad’s send-off was honestly better than I could ever have imagined, and that is thanks to Denise, Samantha and the entire team. They managed to make one of the hardest days of our lives beautiful, personal, memorable and full of love.
For a man who always said he never wanted a funeral… what a day he had.
From all of us, and I mean all of us, thank you for taking such good care of Dad and for taking care of our whole family too. We will never forget the kindness, respect and effort that went into giving him the send-off he deserved.